Privacy Policy

Last Updated: March 11, 2025

Introduction

Welcome to MysteryRealm's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our website, book our services, or visit our escape room facility.

At MysteryRealm, we are committed to protecting your privacy and ensuring the security of your personal information. We understand the importance of privacy and strive to be transparent about our data practices.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when booking a quest or contacting us.
  • Booking Information: Details about your booking, including date, time, number of participants, and selected quest.
  • Payment Information: We do not store your complete payment information. Payment processing is handled by secure third-party payment processors.
  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
  • Communications: Records of your communications with us, including emails and phone calls.

How We Use Your Information

We use your information for the following purposes:

  • To process and manage your bookings
  • To communicate with you about your booking or inquiries
  • To send you important updates about our services
  • To improve our website and services
  • To send promotional emails about new quests, special offers, or other information we think you may find interesting (if you have opted in)
  • To comply with legal obligations

Compliance and Data Protection

At MysteryRealm, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at [email protected].

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

These third parties include:

  • Payment processors to handle transactions
  • Email service providers for sending communications
  • Analytics providers to help us improve our website

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Secure servers and encrypted connections
  • Regular security assessments
  • Limited access to personal information
  • Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to object to processing of your information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +91 98765-43210

Address: 2H63+GHF Nirman Bhavan, Dr Rajkumar Rd, 1st Block, Rajajinagar, Bengaluru, Karnataka 560010, Индия